Frequently Asked Questions
What does 'ALTA POTENZA' mean?
ALTA POTENZA is an Italian phrase, translating to "High Power." The influence of our brand stems from spirituality concepts and the integration of Italian representation.
Where is your store located?
We are an online store. Our operations and management is run in Toronto, Canada; while our fulfilment team is based in Hong Kong, China.
Do you offer International Shipping?
Yes! We offer international shipping to Canada, USA and Europe (select countries). Shipping rates and delivery times may vary based on your location. Rates will be calculated at Checkout.
Do you offer Shipment Tracking?
Yes! All orders made will include shipment tracking with trusted distributers.
What materials are used in your clothing?
Our items are created with 100% Combed Cotton. Combed cotton is a type of cotton that has undergone an extra processing step called "combing." This process removes short fibres, impurities, and inconsistencies from the cotton, leaving behind only the longest and strongest fibres.
This results in a softer, stronger, and smoother fabric that is more durable and comfortable to wear. Each individual product page will provided details on the material and style of the product.
How do I find the right size?
Size charts can be found on the Individual Product's Page, in the media (last slide). Garment sizes are measured in Imperial (inches), laid flat. Measurements can vary up-to 1 Inch.
Additionally, Product sizes can vary between different styles.
How should I care for my ALTA POTENZA clothing?
To maintain the quality of your ALTA POTENZA clothing, we recommend following the care instructions provided on the Product's Page, in the description. Care instructions vary with colour-ways and styles.
Do you accept Returns/Exchanges on products?
All Products are Final Sale.
We are actively working towards curating our return policy in the near future. We appreciate your understanding and patience during this time.
If you receive a damaged or incorrect item, please contact us at info@shopaltapotenza.com We will review the issue.
