Orders
We encourage our customers to carefully check their items before proceeding to check out (size, colour, style)
While we strive to provide accurate and detailed information about our products, it's important to note that we are not responsible for any errors or omissions that may occur. It is ultimately the customer's responsibility to carefully review their items before proceeding to check out.
Orders made will be processed within 48 hours of purchase date.
Size Charts
Sizing of all garments vary between styles.
Sizing charts will be found on the Product's page, in the media section (last slide).
Measurements are available in Imperial and Metric.
Shipping
We offer shipping to Canada, USA and Europe.
Our typical shipping schedule varies from 7 - 12 business days. Shipping fees will be calculated at checkout.
Shipping timeframe excludes the production lead time. Account for 48 hours of process time to your order.
Address accuracy is crucial. To avoid any inconvenience, double-check your shipping address before finalizing your purchase.
If wrong shipping information was made, please contact us at info@shopaltapotenza.com. We will gladly assist you.
Shipping delays can occur for several reasons, including unforeseen weather conditions, transportation issues, or high order volumes. These delays are often beyond the control of the merchant. We will keep you informed about any potential delays and provide an estimated delivery time when available.
When shopping internationally, it's important to be aware of any customs duties or taxes that may apply. These fees are determined by your country's customs regulations and are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential fees.
Order price total does not include duties (if applicable).
Returns & Exchanges
Currently, we won't be accepting returns or exchanges at this moment. We understand that returns are an important part of the shopping process.
Before shipping out any products, we carefully inspect each item to ensure that it is in perfect condition and matches the description on our website.
However, if you receive a damaged or incorrect item, please contact us at info@shopaltapotenza.com with a photo explaining the issue. We will gladly review your request for a refund or replacement.
Please contact within 7 days of receiving your order.
Any requests beyond the 7 days of delivery are inapplicable.
We are actively working towards curating our return policy in the near future. We appreciate your understanding and patience during this time.
Privacy
We do not collect any unnecessary personal information from our customers. Only information that is required to process your orders and provide you with the best possible service. This includes: your name, shipping address, email address, and payment details. Rest assured that we do not share or sell your personal information to third parties for marketing purposes.
Your information may be used to contact you for upcoming drops and/or discounts we are providing. You may unsubscribe to us at anytime.
By using our website and making a purchase, you consent to the collection and use of your personal information as outlined above.
Bulk Orders / Wholesale
Our commitment to providing high-quality, fashion-forward clothing extends to our bulk orders and wholesale offerings.
When it comes to bulk orders - the more you buy, the more you save. We will work closely with you to understand your specific requirements and provide you with a personalized quote that suits your needs.
If you are interested in purchasing our products at wholesale prices, we invite you to contact us for more information. From small boutiques to large retailers, we offer attractive discounts on our regular retail prices, allowing you to maximize your profit margins while offering our stylish clothing to your customers.
When you contact us, please provide us with the following information:
- Your name and contact details
- The name and location of your business (if applicable)
- The quantity of items you are interested in
- Any specific styles or products you are interested in
Once we receive your inquiry, our team will promptly get back to you with all the necessary information and assistance. We value our partnerships with businesses and individuals who share our passion for fashion and quality.
Contact us at info@shopaltapotenza.com
Get in Contact
For any inquiries or assistance, our help centre is open during the week:
Monday: 9:00 A.M - 5:00 P.M. EST
Tuesday: 9:00 A.M - 5:00 P.M. EST
Wednesday: 9:00 A.M - 5:00 P.M. EST
Thursday: 9:00 A.M - 5:00 P.M. EST
Friday: 9:00 A.M - 5:00 P.M. EST
Weekends: CLOSED
Please allow 1-2 Business Days for response time.
info@shopaltapotenza.com
